Sunday, June 5, 2016

The IT Team are the unsung hero's of today's workplace.

The Information Technology Team are the unsung heroes of today's work place. You may not always see them or know everyone in the group. You may never see them come in during the morning, because they have come in early before everyone came in and they left late at night well after everyone went home. All the upgrades and the improvements that your computers and network needs has to be done with minimal disruptions during the day. So all those upgrades have to be done late at night. And if it breaks while being done then the IT team has to stay there until it's fixed. Sometimes that's an all nighter.
You may walk past their desk and see papers all askew and see them staring intently at their monitor. You may wonder if they are working on something or just reading about the next installment of The Walking dead. Believe me they are working. They might be looking at multiple monitors and be looking at multiple things at once. One screen may have a chart showing the network performance as things go to and from the office via the internet off your network. The other may have a desktop display of a server in another state and the person is trying to figure out why it keeps rebooting when no one asks it to. IT people have a lot on their plate just like everyone else. Lots of times they are working on 2 or 3 things at once because they have so much going on. Especially if they are understaffed like many are. Companies do not like to spend as much money as they should on IT because they feel there is no return on investment. If only they understood that all that time the IT crew spent upgrading the network really does make a difference for the performance of people being able to get to their information faster. If only they knew that expense for that new backups server already saved data that almost was lost because a server crashed during a busy budget time. You cannot put a price on some of that data so its hard to show a dollar expense for it.
IT people constantly have to think ahead and anticipate possible issues. If you see an IT person deep in thought they may be wondering about that small glitch in one server that makes the printer stop printing at times. It hasn’t happened in weeks but the IT person is thinking about it and trying to figure out what causes it to stop it before it happens again. IT people sometimes stay up laying in bed wide awake wondering about why something broke that day and what caused it and how to fix it from happening again. IT people have to think on their feet and when faced with multiple issues at once they must be able to figure out the one to go after first that is the most critical. You may not think that issue is the one that should be looked at first but there is a reason why they went for it first.
If you have a decent IT person at your company then make sure you thank them for their hard work. A good IT person is hard to find and they just want to know someone appreciates the work they put into keeping the IT running smoothly.

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